Aaron Chang possesses extensive experience in customer success, operations, and sales across multiple industries. At OTA Insight, Aaron worked as a Customer Success and Operations Executive, focusing on APAC client relationships and achieving high NPS and CSAT scores. Prior roles include Sales Operations Senior Associate at Carousell Group, where Aaron contributed to sales target planning and regional reporting, and Business Operations Associate Specialist, coordinating sales forecasting and performance reviews. Aaron's earlier experience includes working at United Overseas Bank Limited in client transactions and account services as an Associate Officer and various roles at PayPal and Carousell. Currently, Aaron is a Revenue Operations & Business Operations Assistant at PayPal and has been enhancing operational efficiency as a Customer Operations Analyst at Lighthouse. Educational qualifications include a Bachelor of Science in Business Analytics from Singapore University of Social Sciences and a Diploma in Hotel and Hospitality Management from Republic Polytechnic.
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