Mychau Ngo

Mychau Ngo is an experienced Technical Duty Officer at PayPal since March 2020, responsible for maintaining awareness of critical service health and collaborating with technical teams during outages. Previously, Mychau served as a Senior Network Operation Engineer at Netflix from May 2011 to August 2017, managing the DVD environment and optimizing performance. Other roles include Application Support Engineer at Netflix, Network Operation Engineer at Yahoo!, and Technical Support Engineer at CA Technologies and Sun Microsystems, demonstrating a solid background in technical support, network operations, and system performance. Mychau holds multiple degrees, including a Master of Science in Computer and Information Systems Security and a Master of Business Administration in Finance from the University of San Francisco and Notre Dame de Namur University, respectively.