Ben Ford was appointed to the Executive Board as Retail Services Director on 1 July 2020 to lead a newly established Retail Services function. The function incorporates all retail supporting teams, responsible for the end-to-end delivery of products and services to the retailers and the management of relationships within the network. Ben was previously at Addison Lee where he was Head of Global Customer Experience and Operations responsible for global service delivery of customers, clients, drivers, and fleet. Prior to joining Addison Lee Ben worked in similar roles for companies including Premier Inn, Danone, Joules, and Boden.
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