Diana Peeva

Diana Peeva is a seasoned professional with extensive experience in quality analysis and customer service, currently serving as a Quality Analyst at Paysafe Group since December 2009, where responsibilities include resolving customer issues in both French and English and providing mentorship to new team members. Prior to this role, Diana held the position of Senior Customer Service Agent at Paysafe Group, with a focus on clarifying customer requests and delivering effective solutions. Diana's background also includes work as an Assistant-coordinator at the Center for Culture and Cooperation of the French Institute, managing translations and planning multimedia library activities, as well as experience as an Assistant Project Manager at Reality LTD, where communication with French clients and website maintenance were key responsibilities. Diana holds a Master's degree in Business Administration and Management from the University of National and World Economy Sofia and a Bachelor's degree in French Language and Literature from Sofia University St. Kliment Ohridski.