Golnaz Sohrabi is a Service Delivery Management Coordinator with extensive experience in IT service delivery and process improvement. Currently at Paysafe since February 2022, Golnaz fosters cross-team collaboration and enhances service delivery by implementing ITIL-based processes and managing Change Advisory Board meetings. Previous roles include Business Analyst and IT Consultant at Kidelp, Logistic Coordinator at OEC Group, and IT Business Analyst at MTN Irancell, where Golnaz focused on gap analysis and process mapping to address business needs. Educational qualifications include a Bachelor's degree in Computer Engineering from Shahid Beheshti University and professional development in Agile Project Management from McGill University.
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