Kira Markey

Kira Markey, CKM, is an experienced knowledge management professional currently serving as Senior Knowledge Manager at Payscale since August 2018, where leadership in the Knowledge-Centered Service (KCS) program has been pivotal in enhancing customer support practices. Prior roles at Payscale include positions such as Senior Support Analyst and Customer Support Analyst II. Kira's earlier experience at Clipper Vacations included various roles from Reservations Administrator to Reservations Sales Agent, where responsibilities spanned training, reporting, and customer service. Additional roles in brands and organizations, such as a Server at Vittles Bistro and a Brand Ambassador for Mega Productions, have contributed to a well-rounded skill set in both administrative and customer-facing roles. Kira holds a Bachelor of Arts in Communication from Western Washington University.