Patrice Sawchuk

Patrice Sawchuk is a seasoned professional with extensive experience in customer success and project management. Currently serving as the VP of Customer Success, Implementation & Onboarding at Payscale since May 2025, Patrice has a proven track record in driving customer satisfaction and value. Prior roles include VP of Global Customer Success & Renewals at Salesloft and Senior Director of Customer Success at ServiceNow, where significant accomplishments included reducing churn and enhancing customer satisfaction metrics. At Kronos Incorporated, Patrice held multiple leadership positions, culminating in the Director of Customer Success role, where a transformation from reactive to strategic engagement was successfully implemented. Additionally, experience spans project management roles in product development at Vislink Services and contributing writing for Ms. Magazine. Educational qualifications include a Bachelor's degree in Communications/Journalism from Westfield State University, a Project Management Certification from the University of Massachusetts Lowell, and an ongoing MBA program at the same university.