Angelica Ricci

Angelica Ricci has a diverse work experience that spans multiple industries. Angelica started their professional career as a Clerk in the commercial services division at the Canada Border Services Agency in 2012. In this role, they were responsible for encoding and inventorying reimbursement requests, as well as sorting and distributing incoming mail and processed reimbursement requests.

In 2008, Angelica joined Tiny Tots Medical Center as an Administrative Assistant. Angelica'sduties included answering a high volume of phone calls, booking appointments, responding to inquiries, and processing test results for patients.

From 2014 to present, Angelica has been working at Paystone. Angelica began as an Administrative Assistant, providing support for multiple departments and serving as the company receptionist. Angelica then transitioned into the role of Customer Support Lead, where they provided first and second level support to administrators and end-users of the DataCandy Loyalty and Gift platform. Angelica worked closely with the IT and Development teams to resolve software-related issues and regularly followed up with clients on support tickets. Angelica later became the Customer Support QA Manager, ensuring the quality of customer support services. Angelica'smost recent position at Paystone is Junior Project Manager, which they started in May 2021.

Overall, Angelica has demonstrated their ability to handle administrative tasks, provide exceptional customer support, and take on project management responsibilities throughout their career.

Angelica Ricci began their education at CEGEP - John Abbott College in 2006, where they pursued a Diploma of College Studies with a concentration in Social Science - Psychology. Angelica completed their studies there in 2009. Subsequently, they attended Concordia University from 2009 to 2013, earning a Bachelor's degree in Psychology.