Rishabh Tandon is a Technical Lead at Paytm since October 2021, focusing on enhancing customer experience through the development of session and ticket management features using generative AI in chatbots. Previously, Rishabh served as a Senior Software Engineer, leading the development of a high-performance authentication system and a real-time GST location-saving system. Prior experience includes roles as an Associate Consultant at Capgemini, where Rishabh worked on Java full stack development and Apache Kafka projects, and software engineering positions involving blockchain development and autonomous vehicle prototypes. Rishabh holds a Bachelor of Engineering in Electronics and Communications from Thapar Institute of Engineering & Technology.