PC Solutions
Abhik Sam has a diverse work experience spanning various roles in the IT industry. Abhik began their career at Computer Aided Services & Hardware (CASH) as a Hardware Networking Engineer, where they handled project site offices and maintained LAN networks. Abhik then worked at Mirage Publication as a Hardware Engineer & Project Incharge. Later, they joined Master Mind as a Hardware & Network Engineer, where they handled customer relations and served as a hardware faculty for training courses.
In 2008, Abhik joined Mediacom as a Hardware Network Engineer, where they were responsible for handling customers and overseeing the concern's AMC's. Abhik also served as a hardware faculty for the RCLD's course taught at the company. Abhik then moved to Wipro Limited, where they held roles like Technical Support Associate, Senior Technical Support Associate, Subject Matter Expert, and finally, Team Leader, managing a team of 20-35 people for the UK Telecom Company Talk Talk and driving key metrics.
Currently, Abhik is working at PC Solutions as the Head of Service Delivery, overseeing service delivery operations. Abhik also held the role of Project Manager at PC Solutions from 2016-2022.
Overall, Abhik Sam has extensive experience in IT operations, project management, and customer service, enabling him to bring a diverse skillset to their current role as Head of Service Delivery.
Abhik Sam completed their Bachelor's degree in Business Administration, Management, and Operations from the Indian School of Business Management and Administration. Abhik attended the institution from 2012 to 2015. In addition, Abhik has obtained several certifications, including Microsoft Project 2019 from Simplilearn in November 2022, FRP Foundation Associate Mission from Microsoft in April 2022, and Project Management Professional (PMP) from the Project Management Institute in December 2019.
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PC Solutions
PC Solutions has been in IT solutions and services provider domain for over three decades. We pride ourselves on time bound successful roll out of Digital Transformation journey of our enterprise customers across entire technology spectrum like Digital Solutions Consultancy, Cloud Solutions, App developments and deployments, Networking Solutions, Security Solutions, Systems Integration and Facility Management Services. With our dedicated specialists pool of more than five hundred trained, certified, and rich hands-on experienced resources based in New Delhi and Mumbai; we have completed 2500+ projects pan India and 250+ projects across the globe. We have customers across industrial sectors, segments, and ownership. Our average engagement with a customer is over 5 years. Compliance and certifications to global standards and operating processes are extremely important to us for the benefit, trust, and peace of mind of our customers. We are an ISO/IEC 20000-2011, ISO27001-2013, ISO 9001:2015, CMMi - Level 3 Company with CRISIL SME Rating 1(Highest) financial standing. We enjoy long term and trusted relationships with all the technology major OEMs- HPE, Microsoft, AWS, Citrix, Veritas, and Cisco etc. We keep upskilling our employees and recruit additional talent to facilitate our customers with agile, trusted quality services based on global standards and technologies for smooth Digital transformation journey in growth of their businesses. A pure B4B organization since 1988, we've had customer success and experience in mind since our establishment- we provide quality that you can bank upon. An endorsement of our customer centricity is seen in the fact that our business has primarily been built upon successful customer referrals to new clients.