Zachary Carland

Zachary Carland is an IT professional with experience in project onboarding and technical support, currently serving as an IT Support Specialist at PCA Technology Group since August 2021. In this role, Zachary handles a range of client inquiries from tier 1 to tier 3, works alongside network engineers to address complex issues, and manages various technologies including VPNs, WatchGuard Firewalls, and Datto BCDR/RMM solutions. Prior to this position, Zachary worked as a Help Desk Technician at CTG - Computer Task Group from January 2020 to July 2021. Zachary holds a degree in Information Technology with a focus on Computer Programming from Erie Community College, completed between 2017 and 2019.