Sheridan G.

Sheridan G. is a skilled CRM Campaign Manager at PDI Technologies, utilizing Agile methodologies to enhance project management and ensure data integrity across business units. Previously, Sheridan served as a Customer Success Specialist at Thomson Reuters, where exceptional customer service abilities led to improved customer satisfaction and a 25% reduction in client onboarding time. As the Founder and Director of Product & Marketing at embracedesires.com, Sheridan drove a 400% increase in web traffic through effective oversight of eCommerce strategies. Sheridan's career commenced at Verizon as a Customer Service Representative, contributing to substantial revenue collection and ensuring customer retention through effective communication and negotiation. Sheridan holds a Bachelor of Applied Science in Marketing from the University of North Texas, an Associate degree from Kingsborough Community College, and is currently pursuing a Project Management certificate from Coursera.