Eddie Contreras

Eddie Contreras is an experienced IT professional with a strong background in operations and technical support. Currently serving as the IT Enterprise Operations Manager at Pacific Dental Services, Eddie is responsible for managing technical support and overseeing the Service Desk team. Previously, Eddie held various roles at Ottobock, including IT Operations Manager and Desktop Support Analyst, where key achievements included leading a team and maintaining high customer satisfaction during company growth. Prior experience also includes Technical Product Support Specialist at Charity Dynamics, Principal and Owner at Fresh Ops Consulting, Operations Manager at PilePro Steel, Marketing & Data Analyst at Alamo Drafthouse, and Senior Client Services Coordinator at Regus. Eddie's diverse skill set encompasses incident management, IT policy training, customer support, and operational efficiency, showcasing a commitment to excellence across all roles.