Jackie L. Stone

Jackie L. Stone has over 20 years of work experience in the fields of business development, customer support, account management, customer success, business operations, and project management.

In 2018, they began working as the Sr. Director of Customer Care and Client Services at Peachjar, where they directed business development, sales, and customer support strategies for an educational software solutions provider. Under their leadership, the teams achieved 111% of their goal YTD while reducing client churn by 17%. Jackie L. also outlined improved sales operations, oversaw 3 customer-facing teams, defined success metrics, and structured support for sales personnel.

In 2015, they became the Business Owner of Royal Stone LLC, where they developed a new fine dining concept, built a team of business operations leaders, and worked directly with stakeholders to successfully develop and launch the new concept. Jackie L. also identified an ideal location and finalized all operating agreements, and established a venue that was uniquely positioned to foster continued business growth.

From 2011 to 2015, Jackie worked as the Director of Strategic Initiatives and Business Process Improvement Program at Bridgepoint Education. During this time, they consistently delivered increasingly complex initiatives to identify and correct organizational dysfunctions negatively impacting financial drivers while delivering CEO-sponsored programs.

From 2003 to 2011, they worked at Wells Fargo as a Process Manager and Business Systems Analyst for the Home Equity Group. During this time, they provided development and maintenance of process maps for the Wholesale Home Equity production department, documented time and motion analyses for each position in production, and drove productivity and efficiency by managing six sigma projects requiring significant process changes.

Finally, from 1998 to 2003, Jackie worked as a Process Re-engineering Project Manager at Household Automotive Finance.

Jackie L. Stone holds a Master of Science (M.S.) in Organizational Management, with an Emphasis in Leadership, from Ashford University, as well as a Bachelor's Degree in Information Systems from the University of Phoenix. Jackie L. is also certified as a Six Sigma Greenbelt by the International Association for Six Sigma Certification.