Elyssa Miller

Elyssa Miller is a seasoned professional with extensive experience in customer success and business analysis. Currently serving as a Customer Success Coach at Catalyst Software and holding multiple senior management roles at Pearson, including Senior Manager of Customer Implementation and Senior Manager of Digital Customer Success, Elyssa has a proven track record of driving customer satisfaction and operational efficiency. Previous roles include Director of Customer Success - Digital at Credly, where Elyssa managed the growth of a digital customer success team and implemented effective customer success solutions, and Innovation Lead at tekMountain, focusing on market research and strategic investment opportunities. Additional experience at Comcast and Aptimized showcases strong analytical skills and the ability to enhance product efficiency through data-driven insights. Educational background includes a degree in Communication Sciences and Disorders from James Madison University.