Munaf A.

Munaf A. is a Senior Information Technology Manager at Peet's Coffee, where responsibilities include managing IT support for a hybrid support team, participating in strategic planning, and establishing best practices for technical support processes. Prior experience includes roles as Helpdesk Support Manager at Subway, overseeing daily operations and training staff; Helpdesk Support Supervisor at Prudential Financial, leading a team of technical support specialists; and Executive Technical Support at SAP, providing assistance to the CEO and Executive Board. Educational qualifications include a Bachelor's degree in Computer Science from Al-Hadba'a University College and certifications in Information Technology Project Management, ITIL v3, and Microsoft Certified Solutions Expert.