Elmer Martinez

Elmer Martinez is a data analysis professional with extensive experience in help desk support and customer service across various sectors. Currently serving as the Lead Rebate Data Analyst at PEG since January 2022, Elmer organizes and controls data through tools such as Excel, SharePoint, and SQL, while also overseeing the implementation of National Energy Rebate Programs. Previous roles include Help Desk Specialist at Fairfax County and Northern Virginia Doctors of Optometry, where Elmer managed patient demographics and provided support to both patients and healthcare staff. Additional experience as a Help Desk Support Specialist at Connect One Ltd and Hire Strategies involved offering desktop support through a ticketing system. Elmer's earlier role as a Salesforce Admin at American Red Cross provided administrative support to over 500 users nationwide. Educated in Information Technology at Northern Virginia Community College and as an intern through Year Up, Elmer has developed a strong foundation in IT skills and customer service.