Deepa Sacheti is a seasoned leader currently serving as the Senior Director and Head of Americas, Global Client Support at Pegasystems. With a background in Information Technology, Deepa has progressive experience in Product Engineering, Global Customer Support, and Operational Excellence, having previously been the Senior Director and Head of APAC for Global Customer Support at Pegasystems. Deepa has successfully led the transformation of customer support organizations, emphasizing client empathy, process improvements, and agile methodologies. Prior to Pegasystems, Deepa worked at Ness Technologies, Wipro Technologies, and Techspan India Ltd., contributing significantly to product lifecycle management and support operations. Deepa holds a Bachelor of Engineering in Computer Science from the University of Pune.
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