Eric Neuvel has extensive experience in technical support and user services, currently serving as the User Support Services Manager and EMEA User Support Team Lead at Pegasystems since April 2017. Prior to this role, Eric worked at WD, a Western Digital Company, as a Level 3 Technical Support Engineer for EMEA products from May 2007 to March 2017. Earlier positions included a Technical Support Engineer at 24help for OKI printing solutions and a Technical Sales Specialist for an internet billing systems company. Eric's career began as a Bakery Clerk at Das Schürener Backparadies. In terms of education, Eric holds an ITIL v3 certification from PeopleCert obtained in 2017 and completed a specialized pastry program from Brood banket between 1992 and 1995.
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