Kimberly Janelli

Kimberly Janelli is a seasoned information technology professional with extensive experience in client services and IT support management. Currently serving as a Senior Information Technology Client Services Manager at Pegasystems since June 2020, Kimberly previously held various roles at MACOM from September 2015 to June 2020, including Global IT Support Tier II Manager and US IT Support Team Lead. Kimberly has effectively managed teams, modernized support processes, and led global IT projects such as Windows 10 upgrades and O365 rollouts. Prior experiences at Cambridge Associates encompassed roles from Desktop Support Team Lead to Desktop Support Analyst, where Kimberly streamlined processes and enhanced cross-department collaboration. Kimberly holds a Bachelor's Degree in Psychology from the University of New Hampshire.