Phil Shannon

Phil Shannon is a Principal Software Engineer in Technical Services Operations at Pegasystems, where extensive experience includes managing a variety of operating systems, database management systems, scripting, and DevOps tools. Previous roles at Pegasystems include Senior Systems Engineer in DevOps R&D and Lead Systems Administrator, focusing on systems management, server hardware, and user support. Prior experience includes serving as IT Director at Digital Age Technology, providing comprehensive technology support for local businesses, and as Senior Technical Support Engineer at Raytheon, supporting engineering workstations and servers. Phil Shannon holds a Bachelor of Arts in Administration of Criminal Justice from the University of Massachusetts Lowell and a certificate as a Microsoft Network Specialist from California State University, Long Beach.