Thais Leal

Thais Leal is an experienced professional currently serving as a Portfolio Success Manager at Pegasystems since February 2024. Prior to this role, Thais operated as a Consultant and Owner at Experiências para Todos, a consultancy focused on business transformation and enhancing customer experience. Thais has also held significant positions including Brand Specialist at Artreze Design, Head of Consulting and Director of Operations at Invenit, and Consulting Specialist at Capgemini, where complex initiatives in the pharmaceutical sector were successfully undertaken. With roots in customer experience and operational efficiency, Thais's career began as a Call Center Operations Analyst at SystemCred and has evolved through various roles in major companies such as Aspect Software and Credigy. Thais holds a Bachelor's degree in International Relations from Faculdades Integradas Rio Branco and a Certificate in Business Strategy from Saint Paul Escola de Negócios.