Shelley Bailey

Shelley Bailey has extensive experience in customer service and sales coordination. Shelley currently holds the position of Director of Product and Customer Success at Pelco Products, Inc., where Shelley is responsible for establishing metrics to improve the customer experience and bridging the gap between sales and support. Shelley has also served as Customer Service Manager, overseeing order entry, quotations, and pricing implementation. Shelley has a strong background in training and leadership development, having completed courses such as Crucial Conversations and ISO 9001 Understanding the Process. Throughout their career, Shelley has demonstrated a commitment to enhancing customer satisfaction and driving business success.