Craig Watts

Craig Watts currently serves as the Director of Customer Services at Pelican Business Services UK, a position held since December 2023. Previously, Craig held the role of Operations Director at Red Recruitment from August 2021 to November 2023 and was the Head of Operations at Excellous for a brief period in early 2021. Prior to these roles, Craig worked at Dyson as an Operations Manager, Integral UK Ltd as the National Helpdesk Operations Manager, and RAC as a Business Manager focusing on contact centre and outsource operations. Craig's extensive experience in the contact centre sector includes significant positions such as Contact Centre Manager for Ford Insure and Operations Manager for Octagon Insurance at Europa Group Limited and various team leader and subject matter expert roles at RSA. Craig's expertise encompasses personal and broker claims, coaching, technical training, transformation processes, performance management, and customer service excellence.