Emily Rama

Emily Rama serves as the Director of Member Support Process + Content at Peloton Interactive, where operational efficiency initiatives are spearheaded to enhance member experience through strategic adjustments and data-driven decision-making. Prior to this role, Emily worked as the Client Experience Lead at Mindbloom, overseeing client care coordination and service metrics optimization across 130 employees. Emily's extensive experience at Grove Collaborative includes serving as Director of Community Happiness, Senior Manager, and Manager of Customer Connection, where leadership development and performance management strategies were implemented across large teams. Earlier roles at Whole Foods Market and Teton Literacy Center provided foundational skills in team dynamics, client relations, and marketing strategy. Emily holds a Bachelor's degree in English from St. Lawrence University and an AOS in Culinary Arts from The Culinary Institute of America.