Api Michelle Valente Ains, Acb, Alb

Michelle Valente is an experienced Workforce Management Analyst at PEMCO, where employment began in May 1994. Valente has expertise in monitoring real-time service performance, tactical forecasting, and staffing resource planning. Previous roles at PEMCO include Sales and Service Operations, Safety and Contingency Consultant, Customer Service Supervisor, Customer Service Department Representative, and Billing Representative, highlighting proficiency in quality assurance, customer service oversight, and emergency operations management. Prior to PEMCO, Valente worked as a Sales Associate at Bon Marche and a Buyer at DAVIS-SKAR, INC. Educational background includes an A.S. degree in Early Childhood Education from Lane Community College and studies at Oregon State University. Valente holds multiple professional designations, including API, AINS, ACB, and ALB.