Charlotte Jeffries

Charlotte Jeffries is an experienced professional in customer experience operations and project management, currently serving as Senior Customer Experience Operations Manager II at Pendo.io since August 2021. In this role, Charlotte collaborates with leadership to enhance customer experiences by developing scalable processes and defining key metrics. Previously, Charlotte held various positions at Spektrix, including Customer Operations Manager, where responsibilities included managing a team focused on cloud-based ticketing and CRM platform implementations. Earlier experience includes roles at Epic, where Charlotte managed Electronic Health Record implementations for large healthcare organizations, and at Washington University in St. Louis, where Charlotte supported academic accreditation and admissions processes. Charlotte holds a Bachelor of Arts degree from Washington University in St. Louis and has international experience from the University of Cape Town.