Chris Cortez

Chris Cortez is a Quality Assurance Specialist at USAA, overseeing bank lending calls for regulatory compliance since May 2024. With extensive experience in the financial sector, Cortez has served as a Direct Consumer Loan Officer at PenFed Credit Union since October 2019 and previously worked as a Mortgage Loan Coordinator at Broadway Bank from July 2018 to October 2019. Cortez's earlier tenure at USAA from 2005 to 2017 included roles as a Business Analyst/Sr. Secondary Marketing, where responsibilities involved the development and testing of business architecture for the mortgage processing system, and as a Mortgage Loan Originator, focusing on loan application evaluations. Cortez holds a Bachelor of Arts in Sociology from St. Mary's University, earned between 2000 and 2004. Expertise includes OCC Heightened Standards, Fair Lending laws, Community Reinvestment Act, Bank Secrecy Act, Anti-Money Laundering, and UDAAP Consumer Protection Regulations.