Catherine Roberts is an experienced professional in client care, retention, and operational excellence. Currently serving as the Director of Client Care and Retention at Peninsula UK, Catherine focuses on delivering high-quality service, increasing client engagement, and driving retention. Prior roles include Associate Director - Retention & Client Care, where Catherine emphasized data-led decisions and client support, and Head of Engagement - Client Experience, enhancing the client onboarding journey. Previously, at Barclays Wealth Management, Catherine held the position of Market Leader, Vice President, managing the financial needs of premier banking clients. Earlier experience at Barclays Corporate Banking involved improving operational performance and efficiency while participating in strategic projects.
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