Emma Ferenc - Batchelor

Emma Ferenc - Batchelor has a diverse work experience background. Emma started their professional career in 2014 as a Sales Assistant at Build-A-Bear Workshop where they focused on providing excellent customer service and creating customized soft toys. In 2015, they joined Urban Outfitters as a Sales Assistant, where they continued to prioritize customer service during busy sale periods. Emma then moved on to Monsoon Accessorize in 2016 as a Sales Assistant, where their responsibilities included maintaining the store, operating the till, and assisting customers in finding products. In 2019, Emma joined KIKO MILANO as a Sales Assistant, where they excelled in providing exceptional customer service and extensive product knowledge. Currently, they are employed at PensionBee, initially serving as a Customer Success Manager, guiding customers through the sign-up process and offering ongoing support. Recently, they transitioned to the role of Customer Success Specialist before being promoted to Training and Culture Manager. Throughout their career, Emma has consistently demonstrated their ability to create positive customer experiences and maintain a welcoming store environment.

Emma Ferenc - Batchelor has a strong educational background in the field of humanities and international/global studies. Emma obtained a Bachelor of Arts degree in Humanities/Humanistic Studies from the University of Brighton, which they completed from 2014 to 2017. Following their bachelor's degree, they pursued a Master of Arts degree in International/Global Studies from the University of Sussex, completing it in 2018.

In addition to their formal education, Emma Ferenc - Batchelor has also obtained two certifications related to public speaking: "Public Speaking: Find Your Confidence" and "Speaking Confidently and Effectively." These certifications were obtained from LinkedIn in February 2023.