Client Relations and Customer Experience

The Client Relations and Customer Experience team at the Board of Pensions is dedicated to fostering strong relationships with affiliate clients, ensuring they receive exceptional service and support for their benefits and financial well-being. This team engages directly with plan members, offering personalized assistance and education, while also developing innovative strategies to enhance overall customer satisfaction and engagement across the organization. By prioritizing member needs, they help create a caring and responsive environment that supports the mission of the Board of Pensions.