Pentair
Evangeline Marcial is a seasoned professional with extensive experience in customer service and technical support, currently serving as the Sr Director of Customer Service & Technical Support at Pentair since May 2021. In this role, Evangeline has successfully transformed service and inside sales organizations, leveraging AI to enhance support and leading the ERP SAP S4 Hana launch across multiple manufacturing sites. Prior to Pentair, Evangeline held leadership roles at Emerson, including Director of Customer Care & Technical Support, where responsibilities encompassed a global customer service organization for the electrical, HVAC, and plumbing industries. Additional experience includes material management and account management roles at Emerson and PBC Linear. Evangeline holds a Bachelor of Science in Journalism from Texas A&M University.
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