Jackie Napalan

Jackie Napalan is a seasoned professional with extensive experience in product support operations, having served as a Senior Product Support Operations Manager at Dotdash Meredith since August 2021. In this role, Jackie leads cross-functional projects to optimize processes and implements long-term solutions for product support success. Prior positions include managing support operations for in-house applications at Dotdash Meredith and Investopedia, where Jackie developed onboarding training programs and improved operational efficiency. Previous experience encompasses editorial operations at Investopedia, strategy analysis at Bloomberg LP, and client relations in the finance sector at Bank of America and Merrill Lynch. Jackie is academically grounded with a Bachelor of Science in International Business from California State University, Long Beach, and has enhanced educational experiences through study abroad programs in China.