Retail Sales Support Specialist

Job Summary

Our client is looking for enthusiastic, motivated, and self-driven individuals who want to reshape the way people connect. As a Retail Sales Support Specialist, you will be a brand ambassador with a curious mind that feels comfortable in a digital space. You understand the best customer experience starts with you, along with the support of your team members. Making customers feel welcome, guiding them on their store journey and helping build brand relationships.  Maintains accurate inventory, cleans stores, and ensures excited customers who come back to learn more.

Responsibilities

• Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store.
• Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning, and reports to leadership when exceptions are found.
• Will greet customers, during peak times identifying sales opportunities and connecting customers to sales consultants in a timely manner. The Store Service Associate should be well prepared to demonstrate company technology to new customers to ensure they know the basics of the services provided.
• Performs non-sales customer service transactions including but not limited to, equipment returns and swaps, customer pick up for “buy-online-pick-up” in-store order fulfillment.
• Serves as an in-store expert for Mobile support. Providing in-store post-sales support for device data transfers and phone number ports.
• Supports the onboarding of a Mobile customer, post-sale or in tandem with a sales representative, which may involve assisting customers set up online accounts, data transfer, mobile device education, or assisting with account set up errors.
• Assists Store Leadership in Inventory and Merchandising responsibilities:
• Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory.  Assists with receiving inventory and properly stocking the back of house to store standards.
• Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process.
• Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience.
• Readily adjusts and adapts to store management priorities and direction, always demonstrating professionalism and integrity.

Qualifications

• High School diploma or equivalent

• Minimum one year of work experience

• Willing to work a flexible schedule which may include evenings, weekends and holidays

• Role is overtime eligible

• For some locations, the ability to travel to other stores within 35 miles may be required and will be discussed upon interview

• Knowledge of Microsoft Word, Excel, and Outlook

• Must be able to carry and lift up to 25 pound boxes and remain in a stationary position, often standing or sitting for prolonged periods

• Continually moving into different positions in a retail setting to accomplish tasks in various environments including tight and confined spaces

• Occasionally ascends/descends a ladder to access products/boxes

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.