Dulce Muñoz - Managing Professional

Dulce Muñoz is an ITIL Managing Professional with extensive experience in operations and service delivery management. Currently employed as Gerente de operaciones and Service Delivery Manager at Focus on services, SA de CV since August 2017, Dulce Muñoz oversees project activities ensuring client deliverables and optimizes resources through effective process management. Previous roles include Gerente de servicios at IECISA, where project management from inception to completion was emphasized, and Quality Assurance Engineer at PepsiCo, responsible for continuous improvement strategies. Dulce Muñoz has also held supervisory and engineering positions in service desks across different organizations, showcasing a solid foundation in IT service management. Academic qualifications include an MBA from Universidad Tecnológica de México and degrees in project management and computer engineering from notable institutions.