AM

Alondra Martinez

Help Desk Manager at PeopleFinders.com

Alondra Martinez has a diverse work experience that spans several industries and roles. In 2015, they started working as a Barista/Shift Breaker at Courtyard Market, where they interacted with customers, prepared sandwiches and coffee, and supervised employee breaks and areas. In 2018, Alondra worked at ITC Service Group as an IT Student Assistant, gaining valuable experience in IT support. During the same year, they also worked as a Robotics STEM Instructor at IntelliBricks, where they taught and mentored children in Lego Robotics and STEM enrichment classes. In their most recent position at PeopleFinders, Alondra held the role of Help Desk Manager, successfully managing help desk operations and providing exceptional end-user support. Alondra also played a key role in the onboarding process for new hires and collaborated with cross-functional teams for troubleshooting and resolving technical issues.

Alondra Martinez obtained a high school diploma from Gonzales High School in the years 2009 to 2013. Following that, they pursued a Bachelor of Science degree in Computer Science from California State University-Sacramento, earning their degree from 2013 to 2019. In 2022 to 2023, they attended Designlab's UX Academy to further their education in UX Design. Alondra also received a certification in CompTIA A+ (220-1001) Core 1 from CompTIA in August 2021.

Links

Timeline

  • Help Desk Manager

    June, 2022 - present

  • Information Technology Help Desk Support

    June, 2019