Igor Vtorykh

Igor Vtorykh has a diverse work experience, starting with their current role as a Customer Success Manager at PeopleForce - All-in-One HRM Software since 2022. Prior to that, they worked at Helpware from 2020 to 2022, where they served as a Team Leader. In this role, they built strong relationships with key customers, improved internal processes, and contributed to the development of a new major plan. Igor also worked as a Spanish Customer Support Representative at Helpware from 2020 to 2021, where they evaluated customer information, provided solutions, and supported fellow agents.

Before joining Helpware, Igor worked as an SMM specialist at Ukraine International Airlines from 2019 to 2020, responsible for social media marketing. Igor also gained experience as an Airline Reservation Agent at Ukraine International Airlines from 2017 to 2018.

Overall, Igor has demonstrated their expertise in customer success, team leadership, process improvement, and customer support throughout their work experience.

Igor Vtorykh completed their education at the National Aviation University. Igor obtained a Bachelor's degree in Airnavigation from 2015 to 2019. Following that, they pursued a Master's degree in Air Traffic Control from 2019 to 2020. In addition to their academic qualifications, Igor also obtained certifications in Jira Fundamentals Badge from Atlassian in July 2022 and CLIMB Leadership Development from Helpware in November 2021.