Melanie Cross

Melanie Cross is an accomplished professional with extensive experience in the financial and customer service sectors. Currently serving as Underwriting Manager at Pepper Money UK since February 2022, Melanie previously held the position of Underwriting Team Leader and Intermediary Team Manager at Precise Mortgages from May 2019 to February 2022. From January 2016 to March 2019, Melanie was the Head of Customer Operations at Seven Capital, a leading developer of premium quality apartments. Melanie also led customer experience initiatives as Head of Customer Experience at Cloggs.co.uk from March 2009 to January 2016, overseeing comprehensive business operations. Before these roles, Melanie spent over two decades at West Bromwich Building Society, where responsibilities included Personal Financial Manager, Direct Sales and Support Manager, and Senior Branch Manager. Educational background includes studies at Barr Beacon from 1979 to 1985.