William Mears

William Mears has extensive experience in IT support and management, with a career spanning over a decade. Mears began as a Call Center Technician at Health Alliance and Pomeroy, providing level 1 support for thousands of users. At Ascension Health Services, Mears advanced to Service Desk Team Lead, overseeing a large team of analysts. Mears continued to develop leadership skills at LogicalisUS, where assistance in managing Tier 1 operations led to recognition in the President's Club. Currently employed at PepsiCo as an IT Support Technician, Mears is responsible for application software issues and hardware troubleshooting. Mears also served in the United States Marine Corps as an Information Assurance Chief and IT Information Security Manager, managing security for classified networks. Educational qualifications include a high school diploma and military training in Computer and Information Systems Security.