Ziad Elawar

Ziad Elawar is a seasoned IT professional with extensive experience in ServiceNow development and IT Service Management. Currently serving as a Sr. ServiceNow Developer at Peraton, Ziad specializes in creating customized solutions for the Federal Reserve Bank to enhance workflow efficiency. Previous roles include Technical Consultant at Engage ESM, IT Applications Service & ServiceNow Administrator/Developer at Houston Airport System, and Remedy Force Administrator at Dallas Fort Worth International Airport. Ziad's expertise encompasses the design, administration, and implementation of ITIL/ITSM processes, with significant contributions to optimizing operational efficiency and aligning IT strategies with business needs. Ziad holds a B.S. in Information Technology from the University of Massachusetts Lowell and a B.S. in Agriculture Engineering from the American University of Beirut.