Percepta
Carlos Ortiz is a seasoned IT professional with extensive experience in managing customer support services and technical teams across multiple companies. Currently serving as a Senior Manager at Percepta since July 2017, Carlos leads Tier-1 and Tier-2 support teams for BPO call centers on a global scale, overseeing various technologies including OKTA, Zoom, and CRM systems such as Salesforce and Microsoft Dynamics. Prior roles include Technical Services Manager at L3Harris Technologies, where a focus on customer satisfaction and first-call resolution was emphasized, and Manager of Infrastructure at IAP Worldwide Services, responsible for help desk and network staff management. Carlos began their career as Manager of IT Services at Johnson Controls World Services. Academic background includes a degree in Information Systems, Electronics, and Information Technology from Computer Learning Center.
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Percepta
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Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones. You can keep up to date with the latest Percepta news by visiting: www.percepta.com