Karen Murphy

Karen Murphy is a Quality Assurance Manager currently at Perch Group, where they embed robust QA frameworks aligned with FCA regulations and consumer principles. With a proven track record at Lloyds Bank International, where they focused on Quality Improvement and Control from 1983 to 2002, Karen has also held roles such as Operational Excellence Manager and Business Agility Specialist at The Very Group from 2018 to 2020. Karen is skilled in managing QA frameworks across customer touchpoints and is passionate about driving positive customer outcomes and fostering growth in people. Currently, they are pursuing education through the Chartered Institute of Bankers.