Perch Insights
Nick Hesper A. is an experienced Business Intelligence Manager, currently holding positions at Perch Insights and Full Potential Solutions since April 2022 and January 2018, respectively. With a strong background in data integration, analytical reporting, ETL creation, and financial reporting, Nick has advanced through various roles including Senior Business Intelligence Developer and Business Intelligence Developer. Previous experience includes a Reporting Analyst role at Asurion and a Workforce Specialist position at QBE Insurance, where responsibilities involved roster creation and scheduling in a 24/7 operational environment. Early career experience at SITEL included roles as a Workforce Coordinator and Real Time Analyst, focusing on service level management and technical support for major clients.
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Perch Insights
Perch Insights equips CX professionals with data-driven insights that enable proactive decision-making that increases client lifetime value while lowering customer acquisition and servicing expenses.