Amanda Bonicelli

Amanda Bonicelli has over 15 years of work experience. Amanda began their career as a Server at Red Robin in 2005 and then moved to Yard House Restaurants in 2011, where they served as a Server for five years. In 2016, they joined Act!, where they served in a variety of roles including Senior Customer Service Representative, Channel Account Executive, Account Manager, Outbound Sales Representative, and Customer Service Representative. Amanda is currently a Customer Success Manager, Lead at Perchwell, a position they have held since 2022.

Amanda Bonicelli obtained an Associate's degree in Psychology from Paradise Valley Community College between 2007 and 2011. Since then, they have obtained numerous certifications from Intercom, Traliant, and LinkedIn, including "Be personal and efficient with human support", "Become a Conversational Support Expert", "Change the conversation around support as a cost center", "Get ahead of known issues with proactive support", "Help customers in context with self serve support", "Preventing Discrimination & Harassment: US Employees V4.01 2022", "Balancing Work and Life", "Building a Trustworthy Reputation", "Leadership through Feedback", "Use Your Strengths for Impact and Influence at Work", "Articulating Your Value", "Building Trust", "Emotional Intelligence Basics", "Greg McKeown on the Art of Getting Effortless Results (Without Burning Out)", "How to Find and Use Your Strengths", "How to Talk to Anyone (Blinkist Summary)", "Improving Your Memory", "Taking Ownership in Your Career", "Value Realization Best Practices for Customer Success Management", and "Business Fundamentals for Customer Success Managers".