Veronica Kanczes is an accomplished professional with extensive experience in technical support and customer service management. Currently serving as the Director of Technical Support at Perforce Software since July 2015, Veronica leads global support teams, ensuring high-quality service for a range of products such as Gliffy, Helix ALM, Helix Core, Helix IPLM, and Helix Plan. Prior to this role, Veronica held various positions at Verizon Wireless from March 1998 to June 2015, including Technical Support Manager and Senior Technical Support Lead, focusing on support, QA, and Release Management. Veronica holds a Bachelor of Science degree in Computer Software Engineering from Arizona State University.
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