Paula Moniz

Paula Moniz is a seasoned professional in the field of customer experience and strategy, currently serving as the Director of Senior Digital Services Customer Experience at Performance Food Group since August 2021. With a strong background at Pappas Group - A DMI Company since May 2012, Paula has held roles including Associate Director of Strategy, Senior Strategist, and Brand Planner. Prior experience includes serving as the Director of Strategy and Customer Experience Global Practice Lead at DMI, where Paula managed a global team focused on client satisfaction and service alignment. Additionally, Paula has contributed as a Senior Brand Planner at Arnold Worldwide and held various positions at LehmanMillet. Paula holds a Bachelor of Science degree in Communications from Boston University.