Jeremy Newman

Jeremy Newman has a diverse work experience in the field of IT customer services. Jeremy is currently working as the Director of IT Customer Services at Perkins Coie LLP since April 2021. In this role, they are responsible for the strategic direction and overall productivity of various areas including the Service Desk, Audio Video, Technology Education, and events support.

Prior to their current position, Jeremy worked at Perkins Coie LLP as the Immediate Response Manager from March 2016 to July 2019. Here, they played a crucial role in modernizing the core Service Desk functionality and built a team of 15 professionals to handle the firm's Service Desk contacts.

Before joining Perkins Coie LLP, Jeremy worked at Seyfarth Shaw as the National User Support Manager from May 2011 to March 2016. In this role, they were responsible for managing three support teams, maintaining service level agreements, and motivating a diverse workforce. Jeremy also gained extensive project management experience during their tenure.

Jeremy's work experience also includes roles at Ernst & Young as a Help Desk Technician and at the University of Illinois at Urbana-Champaign as a Resident Advisor, where they provided support services to students.

Overall, Jeremy Newman has a strong background in IT customer services and has demonstrated leadership and project management skills throughout their career.

Jeremy Newman has a Master's degree in Business Information Technology from DePaul University, which they obtained from 2008 to 2010. Jeremy also has a Bachelor's degree in Economics from the University of Illinois Urbana-Champaign, obtained from 2000 to 2004. Prior to that, they completed their high school education at Holy Cross High School, earning a High school diploma in the field of High School/Secondary Diplomas and Certificates from 1999 to 2000. In addition, they have obtained the Project Management Professional (PMP) certification from the Project Management Institute in August 2008.