Claudia Gales

Claudia Gales is a seasoned hospitality professional with extensive experience in hotel management. Currently serving as a Dual General Manager at Personality Hotels since July 2020, Gales focuses on enhancing guest satisfaction and driving revenue across two boutique properties. Previously, Gales held the position of General Manager at IHG Hotels & Resorts from February 2017 to June 2020, overseeing operations of a beach property while maintaining high brand standards. Earlier roles include General Manager at Personality Hotels, where Gales improved profitability for an airport property, and Assistant General Manager at Westmont Hospitality Group, providing leadership to revive a 212-room hotel. Gales began the hospitality career at Kimpton Hotels & Restaurants, progressing through multiple management roles. Gales holds a Bachelor's degree in Business Science with a focus on Marketing from the University of Phoenix.