Alan Brosnan

Alan Brosnan is a skilled professional with extensive experience in team leadership and operations management. Currently serving as the Customer Support Team Lead at Personio, Alan previously held a position at Meta as Team Lead in Intellectual Property Operations, where effective management of a team of over 10 professionals and delivering actionable business reviews to senior leadership were key responsibilities. Prior to Meta, Alan was Operations Lead at Accenture, responsible for analyzing performance metrics and enhancing service delivery, as well as managing hiring and team development. Alan’s earlier roles at Arvato included Team Lead and Subject Matter Expert, where accomplishments in client satisfaction and training development were notable. Alan began a career in customer service at Stream Global Services and furthered education with a diploma in Data Analytics from Fitzwilliam Institute.