Abbey-Joy Traine

Abbey-Joy Traine has been working at Greencross Pet Wellness Company since February 2024 as a Customer Service Manager. Prior to that, Abbey-Joy worked at Petbarn since January 2016 as a PETBARN/GREENCROSS CONTACT CENTRE MANAGER. In their role, Abbey-Joy is responsible for monitoring and improving operating systems, ensuring customer service standards are achieved, assisting in call and resource planning, and managing team development activities. Abbey-Joy also handles customer queries, objections, online orders, refunds, and loyalty accounts as a Customer Service Supervisor. Abbey-Joy provides feedback on operating procedures, mentors and coaches team members, and reports on daily and monthly activities. Abbey-Joy fosters a high-performance culture focused on customer experience.